RETURN POLICY

MODIFYING OR CANCELLING YOUR ORDER

All Orders are Processed and made-to-order within 1-2 business days of the date of placing your order and can be cancelled or modified only BEFORE you receive your shipping notification and tracking number.  If you want to cancel or modify your order, contact Kelsey@ScenicRouteShop.com with your order number and your request as soon as possible.

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RETURNS

Your Order is made-to-order and cannot be returned or exchanged due to the delicate nature of our Goods.

CUSTOM ORDERS

Custom orders cannot be returned, exchanged, or cancelled after the creation of the draft has begun.  You will be notified by Email when the work on Your draft is to begin.

DELIVERY ERRORS

You are responsible for providing a correct address that is capable of receiving a delivery of Rigid Flat Envelope (up to 13x18 inches) or Mailing Tube (up to 26 inches).  Scenic Route Shop is not responsible for delivery issues if the address provided with Your Order contains errors, is incorrect, or cannot receive the delivery.  You will be required to cover all costs for replacement or reshipment to a different address.

DAMAGES

If You received Your Order damaged due to shipping, please contact Scenic Route Shop immediately.  Photos of the damage including the Goods AND the Packaging is required to proceed with a resolution.  No refund or replacement will be considered without documentation of the damage.  Please save all packaging materials and damaged goods until a complete resolution has been reached.

CONTACT US

If You have any questions about this Return Policy, You can contact Us by sending an email: Kelsey@ScenicRouteShop.com.

 

UPDATED: 5/17/2022