Question 1

How long does it take for my order to ship?

Accepted Answer

Your order will ship 1-3 business days after your order has been placed.  You’ll receive an email once your item has shipped with a USPS tracking number so you can follow along as it makes its way to you!  USPS First Class Mail takes about 2-5 days to reach you, but we cannot guarantee the actions of the postal service.

Question 2

What form of payment do you accept?

Accepted Answer

Scenic Route Shop accepts Paypal and all major credit card companies, including Visa, MasterCard, Discover and American Express.

Question 3

Do you accept custom orders?

Accepted Answer

Yes!  You can visit the "Custom" page for more information.   We specialize in custom requests for pets!   Scenic Route Shop does reserve the right to decline any custom order request. And don’t take it personal, it’s because we don’t feel we can create a piece up to our standards… "It’s not you, it’s me."

Question 4

Can I track my order?

Accepted Answer

Yes! You will receive an email once your order has shipped with the USPS tracking number.

Question 5

I received my order but I’ve changed my mind

Accepted Answer

Scroll down to “What is your return policy” to learn more.

Question 6

Can I order more pieces after my order has already been placed?

Accepted Answer

Absolutely!  If you place an order before your first order has shipped, I’ll combine shipping packages.  If your order has already shipped, your new order will just ship separately.  Lucky you, it’s free shipping!

Question 7

Do you offer wholesale pricing for businesses?

Accepted Answer

Yes!  Fill out the form on the  “Wholesale” page to start a conversation.  The link is in the footer of the site.

Question 8

Do you offer bundle discounts for larger orders?

Accepted Answer

Absolutely!  Use code SAVE10 at checkout for a 10% discount for orders of $100 or more.   There are also specific bundles available with deeper discounts.  Just search for "bundle" to see the available products!

Question 9

When is payment required?

Accepted Answer

Payment is accepted by credit card or paypal online at the time of checkout.  Orders will not be shipped until after payment has been processed.

FAQ's